Privacy Policy


Autogrill Retail UK Ltd ('Autogrill Retail') takes its obligations with regard to your personal information seriously. This Privacy Policy sets out the ways Autogrill Retail handles your personal information via this website ("the Website"). Autogrill Retail is registered as a data controller under the Data Protection Act. Any personal information collected by Autogrill Retail is handled in accordance with applicable data protection legislation.

Autogrill Retail reserves the right to make changes to this Privacy Policy from time to time and as such we advise that you check this page from time to time (the date of the latest version is indicated at the end of the text). If however you provide us with personal information for a specific purpose, then the version of the Privacy Policy which applied at the time you supplied the information will govern our use of it.

The information we collect through the Website and the way we use it

If you give us your personal details when you use the Website, we will inform you of the uses we make of that information at the time we collect it from you.

If you are giving us your personal details in the course of using the pre-order service, then we will of course use it in order to provide you with that service / responding to your feedback.

By registering for the pre-order service we will also register you for the our newsletters, special offers, promotions, taking part in customer surveys or providing feedback on various issues relating to Autogrill Retail.

In addition to these uses, we would also like, to be able to communicate with you on subjects such as travel, travel services, duty free shopping, airport shopping and related offers. We do our best to tailor this information so that it will be useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication.

We may disclose your personal information to others where we are required or permitted to do so by law, or for purposes of fraud prevention or detection, or if you send us any material that is unlawful, offensive, abusive, threatening, defamatory, obscene, discriminatory or infringes the rights of anyone else, in order to prevent you from continuing to do so.

If you are under 16 you must obtain consent from a parent or guardian before providing us with any personal information. All personal information is held in a secure environment.

We shall hold your personal information for as long as necessary in order to provide the relevant service, monitor the service over a reasonable period of time or for as long as may be reasonable given the purpose for which the information is provided or used.


Autogrill Retail collects information about your use of the Website from cookies.

When you enter the Website your computer will automatically be issued with a 'cookie'. A 'cookie' is a small text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.

Autogrill Retail 'cookies' record those areas of the Website that have been visited by your computer, for how long and what activity was undertaken on the Website. We do this so as to understand which are the most popular parts of the Website, and also to improve your experience. For example, cookies that we use ensure that some promotional items, such as pop-ups and overlays, do not appear too many times on the same visit to the Website. We do not collect any data which could be used to identify an individual.

Cookies may be served by third parties on Autogrill Retail behalf.

In addition, we would also like to make you aware that, 'persistent' cookies are served on the Website. 'Persistent' cookies usually have a long lifetime as they are 'harvested' and 'refreshed' whenever a user visits a page where the same or a similar cookie is being used.

You are not obliged to accept cookies. You have the opportunity to set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that your experience of using the Website may be impaired as we will be unable to personalise aspects of your use of the Website.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Links to Third Party Websites

This Privacy Policy applies solely to the Website and does not apply to any third party websites you may access from the Website.

Last Updated: June 2010