Refund Guarantee

For your peace of mind

All your purchases are backed by our 60 day returns policy. We want you to be totally satisfied with your purchases so if for any reason you if you change your mind about any of your items or if something goes wrong with your purchase don't worry.

With the WDF Returns Policy as long as the goods are in their original condition, you can return your item (from anywhere in the world) with proof of purchase within 60 days for a replacement or refund.

To claim a refund / exchange - items need to be:

1. Returned in the same condition in which they were bought

2. Returned within 60 days of date purchased (proof of purchase is required)

If requested, we will endeavour to offer a replacement product if received within 60 days of purchase (subject to availability).

Simply download and print the PDF Returns Form, complete the relevant details and then return as instructed.

If your purchase is over 60 days old, please contact our Customer Support Team who will be able to advise you further. Contact us at wdfcustomer.services@worlddutyfree.com - alternatively call us on +44 01784 475 509

If you have any other queries regarding our products and services we can be contacted by email: wdfcustomer.services@worlddutyfree.com or call us on +44 01784 475 509 and we will be happy to help.

Customer Support team available from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays)