Terms & Conditions

Please read the Terms and Conditions carefully before placing a pre-order.
With completion of online voucher purchase, you acknowledge that you are bound by the Terms and Conditions.

This site is owned and operated by World Duty Free Group. World Duty Free Group is a registered trading name. WDFG UK Limited is registered in England and Wales. Registered number: 02872512 Registered office: 4 New Square, Bedfont Lakes, Feltham, Middlesex TW14 8HA, United Kingdom. The VAT number is 974870960.

In case of an apparent misuse/abuse of our voucher sales service, WDF reserves the right to exclude the user from the website.

Redemption
Vouchers can be used in our stores which are located at the following airport locations:
Aberdeen, Belfast City, Bournemouth, Birmingham, Bristol, Durham Teeside, Doncaster, East Midlands, Edinburgh, Exeter, London Gatwick, Glasgow, London Heathrow, Humberside, Jersey, Leeds Bradford, Liverpool, Manchester, Newcastle, Prestwick, Southampton and Stansted.

You may also use your vouchers in our stores at the following non-airport locations:
Windsor - Glorious Britain and Eurotunnel.

Please be advised that vouchers can not be used to purchase gift vouchers or tobacco products.

Change can not be given from sales made using WDF gift vouchers.

Refund for sales made using gift vouchers will be issued in WDF gift vouchers. The item should be sent to the customer support team in order that this can be processed. Details of the postal returns service can be found at: www.worlddutyfree.com/customer-services/returns-policy.html

Postage Prices
Postage prices are subject to change without prior notice. Prices in effect at the time of voucher checkout are the prices to be paid for the current order.

Delivery
Once your payment has been processed your vouchers will be dispatched to the specified delivery address within 24 working hours (i.e. orders placed on a Friday or a weekend day will be dispatched on the following Monday).

Delivery within the UK
Signed for delivery may take between 1-3 working days depending on your location. You will be sent a tracking reference number by email following the placement of your order so that you can track the delivery online.
Your vouchers will require a signature on receipt and therefore delivery may be delayed if the delivery can not take place because there was no-one to sign for the delivery.
Please be advised that we can not take responsibility for the loss of vouchers which have been signed for at the recipient address.

Delivery outside of the UK
Delivery of vouchers sent to countries outside of the UK may take 3-7 working days to be received depending on your location. You will be sent a tracking reference number by email following the placement of your order so that you can track the delivery online.

The vouchers will require a signature on receipt and therefore delivery may be delayed if the delivery can not take place because there was no-one to sign for the delivery.
Please be advised that we can not take responsibility for the loss of vouchers which have been signed for at the recipient address.

Data Protection and Privacy
Any personal information you supply to us when you use this website will be used in accordance with our Privacy Policy. WDFG UK Limited reserves the right to amend these Terms and Conditions at any time.
June 2010